Sports / Casino
9a9995 handles your information, wallet records and session data according to this policy — written plainly so you know exactly what we hold, how we use it and what choices you have. Access to our platform and the scope of this policy depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you provide during registration — your name, contact information and account credentials. Each time you fund your account through bKash, Rocket or Bank Transfer, a record of that transaction is associated with your account for audit and support purposes. We also collect session data: pages visited, device type, browser version and connection timestamps. This helps us keep your account accessible across mobile and desktop without asking you to re-enter details every session. We do not sell your personal data to third parties. Information is shared only where required to process a payment through your chosen wallet or transfer route, or where applicable law in your eligible region requires disclosure. Our analytics data is aggregated and does not identify you individually. Cookies placed on your device manage your session state and remember your wallet preference — you can review and adjust cookie permissions through your browser settings at any time. Retention periods follow the requirements of the jurisdiction governing your account, and we apply them consistently across all stored records.
This policy covers activity that happens directly within your 9a9995 account — from the moment you log in to the moment your session ends. It does not extend to services or websites that we link to but do not operate. Understanding the boundary helps you know which organisation to contact when a question arises.
Login events, device sessions and account-settings changes are covered by this policy. We hold a timestamped record of each access event tied to your account ID, which you can request through our support route.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are logged under your account. The transaction record includes amount, method, status and timestamp — visible in your signed-in account history.
Your game session data — rounds played, stake history and result records — falls inside this policy when generated through your logged-in account. Aggregated, anonymised game statistics used for platform analysis are outside personal-data scope.
Game content supplied by studios in our lobby, and any external payment processor handling your wallet transfer, operates under its own privacy terms. We link to those terms where visible in the lobby or transaction flow; their practices are not governed by this document.
Your account records are not locked away. After logging in, open the account settings page to see the personal details we hold — name, contact address and linked payment method. If anything is wrong or out of date, you can edit most fields directly from that screen; for fields that cannot be self-edited, our support team can make the correction once you verify your identity through the steps shown in the account portal. You also have the right to ask what data we hold in total, to request a copy of your stored records, and to ask us to delete data that is no longer required for your account or a legal obligation. Each request is acknowledged through the support channel you use to submit it. We keep a log of data requests as part of our own compliance record. If the platform is not available in your region under local law, some or all of these rights may be limited by that jurisdiction's requirements.
Log in and open account settings to see the personal details and transaction history we hold under your profile. The view is real-time and reflects your current stored data.
Edit contact and wallet-preference fields directly in account settings. For fields locked against self-edit, submit a correction request through the support contact shown on this page.
If you want to know what specific records we hold, or how a particular piece of information is used, send a written question through our published support route. We respond to each request individually.
Where your local law permits and no legal hold applies, you can request deletion of stored personal data. Submit the request through support with your account reference and the data category you want removed.
If this policy raises a question you cannot resolve through your account settings, we have published contact routes available from the support section of the site. Use the channel that suits you — each route connects to the same policy team. Availability depends on your eligible region and applicable local requirements.
Open the support section from the main menu after logging in. Submit your privacy question through the contact form and include your account reference so we can locate your records without delay.
A direct email address for privacy queries is published in the contact section of the site. Write to that address with your account details and the specific data matter you want us to address.
For requests that require identity verification — such as a full data export or a deletion request — follow the verification steps shown inside your account portal before submitting the request.
We apply consistent data-handling practices across every account on the platform, whether you access it on mobile or desktop, and regardless of which wallet method you use. Our approach is shaped by the requirements of the regions we serve — not by a single fixed standard, since eligibility and local law vary.
Cookies on your device maintain your logged-in session and store your wallet preference so you do not have to re-select bKash, Rocket or Bank Transfer each visit. You can clear or block cookies through your browser settings; doing so will end your active session.
Access to your stored data is restricted to authenticated account sessions. We do not display full payment credentials in the account view — only masked identifiers for your bKash or Rocket wallet are shown, keeping your wallet details protected.
Transaction logs and account records are retained for the period required by the law of your eligible jurisdiction. Once a retention period expires and no legal hold applies, we remove the relevant records from active storage.
To update the personal data we hold beyond what account settings allow, contact our policy team through the published support route. Include your account reference and the specific record you want to change or remove.
These are the questions we hear most often about how we handle account data, wallet records and your choices under this policy. If your question is not covered here, use the support contact route to reach our policy team directly.
We hold the details you provided at registration — name, contact address and account credentials — along with your session history and any transaction records linked to bKash, Rocket or Bank Transfer payments. You can view a summary of this in your account settings after logging in.
We share data only where necessary to process your payment through your chosen wallet or transfer route, or where the law of your eligible region requires it. We do not sell personal data. Game studio partners in our lobby handle game session data under their own privacy terms.
Submit a deletion request through the support contact route published on the site, including your account reference and the category of data you want removed. We process each request in line with the legal requirements of your eligible region — some records may be retained where a legal hold applies.
Yes. After logging in, your account history shows a record of each deposit and withdrawal, including the method used — bKash, Rocket or Bank Transfer — along with the amount, status and timestamp. This view is available in the account portal at any time.
We place session cookies to keep you logged in and preference cookies to remember your wallet choice. You can review and adjust these through your browser's cookie settings. Blocking session cookies will end your active login and you will need to sign in again to access your account.
The scope of this policy and your rights under it depend on your local law and the eligible regions we serve. If access to the platform is not permitted under your local law, some provisions of this policy may not apply or may be limited by your jurisdiction's requirements.